Frequently Asked Questions
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Frequently Asked Questions |
If you question is not answered here submit it to us and we will get back to ASAP.
Is it in stock ?
Yes. We update our site daily to reflect changes in stock levels.
When an item is temporarily out of stock it is noted in the description
for the item. In rare circumstances we may get a rush on an item
before we can update the web site, but this is very unlikely.
If an item you want is out of stock the best way to make sure
you get it is to place an order. Your order will be filled and
shipped automatically when the stock comes in.
Does it work with my Camera, MP3 Player, PDA ?
All C/F cards we sell are Type 1 and work with all the cameras and PDAs we sell. If you have a camera or PDA and your not sure what to buy just call or use the quote button and we will get back to you.
What if you don't have it listed on you web site?
There are so many product we can't list them all, but that doesn't mean we can't get them. Just click on the quote button and if we can get it we will let you know and more than likely add it to the site.
Can I buy Duty Free?
Australian Customs has introduced the Tourist Refund Scheme where you can claim back GST at the airport. You need to spend at least $300, buy within 30 days of departure, have the Tax Invoice, and be able to show the goods to customs.
What is your warranty and returns policy ?
Warranty on all products is 12 months manufacturer warrantee. this is handled by the manufacturers services centres located around Australia. we will return a product if it is faulty and replace this within 7 day of purchase after this you will have go through the normal channels with the manufacturer for any warrantee claims. We do not refund.
How much is delivery ?
Delivery varies on the product you buy, based on size, weight and your location, usually between $10 and $15, this is added to Australian orders at checkout.
When will I get my order ?
On-line orders received by 3PM Sydney time are usually shipped the
same business day. Delivery is within 7 business days to VIC, TAS,
Adelaide, Perth CBD, Canberra, Sydney, Gosford, Newcastle, Tweed
Heads, Wollongong, Brisbane, Gold Coast, Ipswich, Toowoomba, Strathpine,
Sunshine Coast, Hervey Bay, and Bundaberg. Or up to 10 business day
service to other areas.
When you place your order you will get a computer generated e-mail
acknowledgment. Once your order has been shipped a real person
will send you an e-mail confirming the shipment and advising when
you can expect the goods.
Do you accept export orders ?
We are happy to accept export orders. See our about page for more details on this.
How do you get my Credit Card details when I place an order?
You may choose to use our secure payments option, in which case the data is encrypted across a secure server, which is controlled by our bank.
Glossary of Terms
An
optical viewfinder will enable you to turn off the LCD screen, saving on
battery power.
Optical zoom gives better picture quality than
digital zoom.
An LCD screen lets you see your images instantly.
Video output capability lets you record your images
onto videotape or, better yet, view them on the TV screen.
CompactFlash memory cards are available in larger
sizes than SmartMedia memory cards, but the memory card reader for SmartMedia is
easier to use with most PCs.
A memory card reader will enable you to upload
pictures to your PC much faster than if you upload directly from your camera.
Rechargeable batteries are much more economical in
the long run than alkaline batteries. Some digital cameras come with
rechargeable batteries and a charger unit as standard equipment, but most do
not.
Even if you buy rechargeable batteries, make sure to buy extra alkaline
batteries if you plan to take many pictures when you first open up your camera.
Rechargeable batteries can take up to eight hours to charge for the first time.
An AC adapter will enable you to conserve batteries
… both taking pictures and, more importantly, when you upload pictures directly
from your camera to your PC.
A USB cable will let you upload to your PC directly
from your camera faster than a serial cable (if your PC has a USB port).
Although memory cards can be used over and over again, having an extra one is
important for times when you want to take a lot of pictures before you upload
them to your computer.
Make sure you buy a camera which carries the manufacturer's Australian warranty.
Gray market cameras are less expensive upfront, but may cost you a lot more if
you need repairs and aren't covered by a good warranty